PatchmentBuilt for electricians
Every electrical call, answered — day or night.
Patchment is the AI front office for electrical contractors. It picks up when your crew is on ladders, asks what lost power and when, sorts urgent from routine, and books the job into Jobber or Housecall Pro — with you in control of every step.
The first electrician to answer usually wins the job
A homeowner staring at a dead panel at nine in the evening isn't comparing reviews — they're calling until someone picks up. Industry surveys back up what owners already know: Vexion Systems reports that sixty-two percent of field-service calls go unanswered, and OnceHub's guide to automated call handling estimates small businesses miss anywhere from a quarter to well over half of their inbound calls, depending on staffing and after-hours coverage. For electrical contractors, after-hours coverage has traditionally meant an answering service that can't tell a tripped breaker from a burning outlet.
How it handles the calls you actually get
Urgent
Half the house lost power
Patchment answers on the first ring, captures which circuits are out, whether the breaker resets, and any warning signs, and marks the request urgent. Your rules decide whether that pages the on-call electrician or waits for your go-ahead.
Half our house just lost power. The breaker won't reset.
Got it. Any burning smell, sparks, or warm outlets? I'm flagging this as urgent for the team.
Urgent → your on-duty rules decide
Safety
“An outlet feels warm”
Anything that hints at a hazard goes straight to a person. Patchment captures the details, tells the caller a human is taking over, and escalates with the whole exchange attached — it never plays electrician.
One of our outlets feels warm to the touch. Is that bad?
That's worth a person's attention right away — one moment while I get someone on this with you.
Escalated → human dispatcher
Routine
A dead outlet, booked in one call
A single dead outlet with everything else working isn't an emergency — it's a booking. Patchment offers real openings and writes the job into Jobber or Housecall Pro with the details your electrician needs.
One outlet in the garage stopped working. No rush.
We can come by Tuesday 8–10 AM or Friday 1–3 PM. Which works better?
Booked → Jobber
What changes day to day
| Situation | Today | With Patchment |
|---|---|---|
| Evening power-loss calls | Voicemail while the crew is on a job | Answered on the first ring, flagged urgent |
| Urgent vs. routine | Sorted by listening to voicemails | Asked upfront, routed by your rules |
| Safety-adjacent calls | A generic service takes a message | Escalated to a human immediately, details attached |
| Booking | Phone tag over available windows | Real openings offered on the call, written into Jobber or Housecall Pro |
| Day-of coordination | Texts from your personal cell | Coordinated SMS with a full audit trail |
| Text compliance | Ad-hoc messages, opt-out handled by hand | Registered messaging with STOP and HELP honored automatically |
You stay in control
Every action Patchment takes on an electrical call is policy-gated, and you set the policy per action type — the same autonomy dial the rest of Patchment runs on.
- Whole-house or partial power loss: ask me first, or page the on-call electrician directly — your choice.
- Single fixtures and outlets: just book them.
- Anything that sounds like a hazard: always escalate to a person.
- Anything about pricing: always escalate. Patchment never quotes prices.
Everything lands in one approval queue with a full audit timeline, there's an org-wide kill switch, and unclear situations always escalate to a human dispatcher.
How customers consent to texts
When someone calls or texts to request service, they're told — on the call, or in the reply itself — exactly what messages they'll get and how to stop them. Booking confirmations, technician updates, and follow-ups; reply STOP to opt out at any time, HELP for help.
Questions, answered
Can it tell an emergency from a routine repair?
It asks the questions that separate them — what lost power, whether the breaker resets, any warning signs — and routes by your rules. Anything ambiguous or safety-adjacent goes to a person.
What about calls that hint at a hazard?
Burning smells, sparks, warm outlets — those are never triaged by software. Patchment gets a human involved immediately and keeps the full exchange attached.
Does it replace my office staff?
No. It catches what they can't get to — after-hours calls, the third line ringing at once, day-of coordination texts — and hands them a clean queue instead of a pile of voicemails.
Which platforms does it work with?
Jobber and Housecall Pro today, with leads ingested from Angi. Your FSM stays the system of record — Patchment writes into it, not around it.
Is the texting compliant?
Yes. Messages follow A2P 10DLC requirements, with STOP and HELP honored automatically.
How long does setup take?
A working number the same day. We onboard alongside you — you talk to a person, not a wizard.
Ready to hear it answer your phone?
Book a demo and call the live number yourself. Or read more on the blog.
Book a demo