PatchmentPurpose-built for plumbing, HVAC & home services
Never lose another job to a missed call.
Patchment is the AI front office for field-service businesses. It answers every call and text, qualifies the job, books it straight into Jobber or Housecall Pro, and keeps your customer, your tech, and you in the loop — around the clock.
New job: urgent burst-pipe replacement at 123 Main St. Window 5:23–6:23 PM. On my way? Reply Y
Y
Your technician is on the way for today's urgent burst-pipe replacement visit, scheduled within the 5:23–6:23 PM ET window.
Lifted from a live dispatch thread, word for word.
Works with the tools you already run
Jobber/Housecall Pro/Angi/Twilio
After-hours callers don't leave voicemails. They call the next number on Google.
Every missed call is a job your competitor booked. Patchment picks up on the first ring — nights, weekends, and while your hands are full.
Here's the same night with Patchment on the line.
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9:47 PMTuesday, an hour after close
A customer calls or texts
Patchment answers instantly — a natural voice on the phone, real SMS by text. It asks for the name, the address (down to the unit number), and what's wrong — like your best office manager would.
Water heater's leaking — 42 Elm St, Apt 2
Got it — is it still leaking now? And what's your name? I'll get you taken care of.
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9:52 PMFive minutes later
The job books itself
Patchment checks your real schedule, offers two or three windows, and writes the booking into Jobber or Housecall Pro. Anything sensitive waits for your approval first.
We can do tomorrow 8–10 AM or 1–3 PM. Which works better?
8–10
Booked → Jobber
The next day, on the job
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7:02 AMNext morning, before the trucks roll
Day-of runs on rails
Your tech gets a morning brief and replies Y to confirm. Your customer hears help is on the way. You only get pulled in when something actually needs you.
Morning brief → tech
Y
Customer notified
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5:23 PMThat afternoon: the thread from the top of the page, in full
On the way, inside the window
A real dispatch, a real confirmation, a real follow-up. Every promise around it is one Patchment keeps.
- Never quotes prices
- Captures name, address & urgency
PatchmentText message · TodayNew job: urgent burst-pipe replacement at 123 Main St. Window 5:23–6:23 PM. On my way? Reply Y
Y
Your technician is on the way for today's urgent burst-pipe replacement visit, scheduled within the 5:23–6:23 PM ET window.
How did everything go? Reply if anything needs another look.
- Books only real openings
- Hands off to a human when unsure
Job closed that evening. Counted in Friday's digest.
Meanwhile, on your phone
You stay in control
Every action Patchment takes is policy-gated. You set the autonomy per action type — from "ask me first" to "just handle it" — and everything lands in one approval queue with a full audit timeline. There's an org-wide kill switch, and unclear situations always escalate to a human dispatcher.
How customers consent to texts
When someone calls or texts a business running Patchment to request service, they're told — on the call, or in the reply itself — exactly what messages they'll get and how to stop them. Here's the disclosure every customer sees or hears, and the actual first message they receive.
Built for your trade
Questions, answered
Does Patchment replace my office staff?
No. It catches everything they can't get to — after-hours calls, the third line ringing at once, day-of coordination texts — and hands them a clean queue instead of a pile of voicemails.
What happens when it doesn't know?
It escalates to a human. Patchment never guesses on pricing, never invents availability, and flags anything unclear for your dispatcher.
Which platforms does it work with?
Jobber and Housecall Pro today, with leads ingested from Angi. Your FSM stays the system of record — Patchment writes into it, not around it.
Is the texting compliant?
Yes. Messages follow A2P 10DLC requirements, with STOP and HELP honored automatically.
Can I approve things before they go out?
Yes — per action type. Many shops start with everything requiring approval, then loosen the dial as trust builds.
How long does setup take?
A working number the same day. We onboard alongside you — you talk to a person, not a wizard.
Ready to hear it answer your phone?
Book a 20-minute demo. We'll set up a live number and let you call it yourself.