PatchmentPrivacy Policy
This Privacy Policy explains how Patchment (the "Service"), a product of Blockd International Inc. ("we", "us"), collects and uses information when you use the Service or connect it to a third-party platform such as Jobber.
1. Information we collect
- Information you provide — account details and configuration you enter to set up the Service.
- Data from connected platforms — when you authorize a connection to your FSM (e.g. Jobber), we access data needed to coordinate work, such as your account identifier, clients/customers, requests, jobs, and scheduling/visit information.
- Communications — the content and metadata of SMS and voice interactions the Service handles on your behalf, including transcripts used to understand and act on service requests.
- Usage data — technical logs generated when you use the Service.
2. How we use information
We use information to operate and provide the Service: to intake and understand service requests, coordinate scheduling and customer communication, write jobs back to your connected FSM, secure and troubleshoot the Service, and improve how it works.
3. Service providers and sub-processors
We disclose information only to service providers that process it on our behalf to deliver the Service, never for their own use:
- Field-service platforms (e.g. Jobber) — to read requests and create/update jobs at your direction.
- Communications providers (e.g. Twilio) — to send SMS and place or answer voice calls.
- AI providers (e.g. OpenAI) — to process request and conversation content so the Service can understand and act on it.
These providers process data on our behalf under their own terms and security commitments.
4. Mobile information and messaging consent
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. More broadly, we do not sell your data or your customers' data, and we do not use it for advertising.
5. SMS/text messaging program — "Patchment Job Updates"
Businesses using the Service to text their customers and field technicians do so under the "Patchment Job Updates" program: appointment confirmations, technician arrival/en-route updates, and post-service follow-ups to customers, and job-dispatch messages to field technicians. Message frequency varies based on scheduled appointments (typically 2–6 messages per job). Message and data rates may apply. Reply STOP to opt out of messages at any time; reply HELP for help. See our Terms of Service for the full program disclosure.
6. Data retention
We retain information for as long as needed to provide the Service and as required for legitimate business or legal purposes. When you disconnect a platform or stop using the Service, we delete or de-identify associated data within a reasonable period, subject to legal retention requirements.
7. Security
We use industry-standard measures to protect information, including encrypted transport and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
You can revoke the Service's access to any connected platform at any time from that platform's settings (for Jobber, from your Jobber account's connected-apps settings). Revoking access stops further data access and processing for that connection.
9. Changes
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above.
10. Contact
Questions about this Policy or your data may be sent to support@patchment.app.