Purpose-built for plumbing, HVAC & home services
Never lose another job to a missed call.
Patchment answers every call and text, books the job, and keeps everyone in the loop. It works with Jobber and Housecall Pro, or keeps the schedule for you.
You set the dials — everything starts on "ask me first" and waits for your tap.
A burst pipe, answered on the first ring.
It's in your queue before the caller hangs up. One tap from the couch to approve.
Your tech pulls in, inside the window.
Dispatched at 5:23 with the address and the window. Your customer got an “on the way” text too.
It answers every call, and asks before it sends a tech.
Anything that sends a tech or costs you money waits for your tap.
A test call to the real Patchment agent, unedited. The caller is played by a second voice.
Read the call
- PatchmentThanks for calling Ridge Plumbing, how can I help?
- CallerHi, this is Dana Reyes. A pipe under my kitchen sink burst about twenty minutes ago. I’ve shut off the main water, but the cabinet and floor are soaked. Can someone come out tomorrow? I’m home after 5 PM, so an evening slot would be best. And yes, texting updates work for me.
- PatchmentOh no, that’s a mess—good job turning off the main. We’ll get this moving. And the address there?
- CallerThanks. It’s 123 Main St, Toledo, Ohio 43604.
- PatchmentOne sec, I’m just checking that address.
- Patchment123 Main Street in Toledo?
- CallerYes, that’s right.
- PatchmentIs it okay if we text you about your appointments at this number?
- CallerYes, that’s perfect. Thanks.
- PatchmentOne sec, I’m going to save this request and then check what evening times we can offer.
- PatchmentGreat — you’ll get a text from us shortly. Tomorrow evening, we can do a window starting around five twenty-three to six twenty-three. Or there’s a midday option the next day, noon to two. Which works better?
- CallerThe five twenty-three to six twenty-three window works perfectly. Thanks.
- PatchmentOkay, let me lock that in for you and confirm what happens next.
- PatchmentYou’re down for tomorrow, five twenty-three to six twenty-three, and the office will confirm. Anything else?
- CallerNo, that’s everything. Thanks so much for your help. Goodbye.
- PatchmentBye now.
Patchment9:53 PM
Patchment wants to send whichever tech is free tomorrow, 5:23–6:23 PM.
You tapped Approve at 9:58 PM.
It books into the openings you actually have.
Real openings only, never a guessed price. The job lands in Jobber, Housecall Pro, or a schedule we keep for you.
Water heater's leaking — 42 Elm St, Apt 2
PatchmentGot it — is it still leaking now? And what's your name? I'll get you taken care of.
We can do tomorrow 8–10 AM or 1–3 PM. Which works better?
8–10
Your customer's phone, Tuesday 9:47 PM. In Jobber by 9:48.
Your tech and your customer get the same window.
Real texts from a live demo, word for word.
New job: urgent burst-pipe replacement at 123 Main St. Window 5:23–6:23 PM. On my way? Reply Y
Your techY
Your technician is on the way for today's urgent burst-pipe replacement visit, scheduled within the 5:23–6:23 PM ET window.
How did everything go? Reply if anything needs another look.
Friday, you get the receipt.
Each week Patchment adds up the phone work it took off your plate and shows how it got the number, in plain English. It's the receipt for what you pay.
Twenty minutes, and you call it yourself.
Weekly digest
≈ 11 hours
handled for you this week
Based on 3 hr 10 min answering 41 calls, 120 texts sent, 22 requests written up, 17 jobs put on the calendar and 12 techs dispatched, including 6 actions you approved with a tap.
A sample week. Your digest shows your own.
Questions, answered
Does Patchment replace my office staff?
No. It catches everything they can't get to — after-hours calls, the third line ringing at once, day-of coordination texts — and hands them a clean queue instead of a pile of voicemails.
What happens when it doesn't know?
It escalates to a human. Patchment never guesses on pricing, never invents availability, and flags anything unclear for your dispatcher.
Which platforms does it work with?
Jobber and Housecall Pro today, with leads ingested from Angi. Your FSM stays the system of record — Patchment writes into it, not around it.
Is the texting compliant?
Yes. Messages follow toll-free messaging requirements, with STOP and HELP honored automatically.
Can I approve things before they go out?
Yes — per action type. Many shops start with everything requiring approval, then loosen the dial as trust builds.
How long does setup take?
A working number the same day. Fully live on your main line within one business day, and you keep your existing number. We onboard alongside you — you talk to a person, not a wizard.
Ready to hear it answer your phone?
Book a 20-minute demo. We'll set up a live number and let you call it yourself.
- Twenty minutes with a person, not a wizard.
- A working number the same day you say yes.
- Start with everything on "ask me first".