PatchmentPurpose-built for plumbing, HVAC & home services
Never lose another job to a missed call.
Patchment answers every call and text, books the job into Jobber or Housecall Pro, and keeps everyone in the loop.
You set the dials — everything starts on "ask me first" and waits for your tap.
Call answered on the first ring
Burst pipe — 123 Main St
Sent to you → Approve
Your phone, Tuesday 9:52 PM — the call, answered.
New job: urgent burst-pipe replacement at 123 Main St. Window 5:23–6:23 PM. On my way? Reply Y
Your techY
Your tech's phone, Wednesday 5:23 PM — the dispatch you'll see below, word for word.
After-hours callers don't leave voicemails. They call the next number on Google.
Every missed call is a job your competitor booked. Patchment picks up on the first ring — nights, weekends, and while your hands are full — and books straight into Jobber or Housecall Pro.
Here's the same night with Patchment on the line.
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9:47 PMTuesday, an hour after close. The first of two calls tonight.
A customer texts. The job is booked before they put the phone down.
Patchment takes the name, address and problem, offers real openings, and writes the booking into Jobber or Housecall Pro. Software on your line, not a call center — and it never guesses at a price.
CustomerWater heater's leaking — 42 Elm St, Apt 2
PatchmentGot it — is it still leaking now? And what's your name? I'll get you taken care of.
We can do tomorrow 8–10 AM or 1–3 PM. Which works better?
8–10
Booked → Jobber
Your customer's phone.
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9:52 PMFive minutes later, from your couch. The second call: a burst pipe. One tap: Approve.
You stay in control
Booking a job, texting a customer, sending a tech — each one is a dial you set. The water heater booked itself. The burst pipe needs a tech tomorrow, so that one waits for your tap.
- Ask me first — it waits for your tap.
- Just handle it — done, and logged.
- One switch pauses everything.
Call answered on the first ring
Burst pipe — 123 Main St
Sent to you → Approve
Approval queueKill switch · armedSend tech — burst-pipe replacement123 Main St · tomorrow 5:23–6:23 PMApproveRejectCustomer asked for a priceEscalated — Patchment never quotesWaiting on youBooking confirmation — 42 Elm StPolicy: just handle itAuto-sentFull audit timeline on every actionYour phone.
The next day, on the job
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5:23 PMNext day. The burst pipe from last night — approved at 9:52, dispatched now.
On the way, inside the window
A real dispatch, a real confirmation, a real follow-up — the live thread, word for word, on both phones. Every promise under it is one Patchment keeps.
PatchmentText message · TodayPatchmentNew job: urgent burst-pipe replacement at 123 Main St. Window 5:23–6:23 PM. On my way? Reply Y
Your techY
Your tech's phone.
PatchmentYour technician is on the way for today's urgent burst-pipe replacement visit, scheduled within the 5:23–6:23 PM ET window.
How did everything go? Reply if anything needs another look.
Your customer's phone.
- Books only real openings — the 5:23–6:23 window came off your calendar.
- Captures name, address & urgency — all three are in the first line.
- Never quotes prices — the 9:52 price question waited for you.
- Hands off to a human when unsure — anything unclear lands in your queue.
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Friday, 5:00 PMEnd of the week
You get the receipt
Every Friday, Patchment sends you a plain-English digest: what it answered, what it booked, and the hours of phone work you didn't have to do. That's the receipt for what you're paying — and Tuesday night's two jobs are on it.
Weekly digestA sample Friday digestCalls answeredNights and weekends included41Jobs bookedWritten into Jobber17After-hours calls caughtWould have gone to voicemail9Hours of phone work handledIntake, booking and day-of texts11Sample numbers — your digest shows your own week.Your inbox, every Friday.
Questions, answered
Does Patchment replace my office staff?
No. It catches everything they can't get to — after-hours calls, the third line ringing at once, day-of coordination texts — and hands them a clean queue instead of a pile of voicemails.
What happens when it doesn't know?
It escalates to a human. Patchment never guesses on pricing, never invents availability, and flags anything unclear for your dispatcher.
Which platforms does it work with?
Jobber and Housecall Pro today, with leads ingested from Angi. Your FSM stays the system of record — Patchment writes into it, not around it.
Is the texting compliant?
Yes. Messages follow A2P 10DLC requirements, with STOP and HELP honored automatically.
Can I approve things before they go out?
Yes — per action type. Many shops start with everything requiring approval, then loosen the dial as trust builds.
How long does setup take?
A working number the same day. We onboard alongside you — you talk to a person, not a wizard.
Ready to hear it answer your phone?
Book a 20-minute demo. We'll set up a live number and let you call it yourself.
- Twenty minutes with a person, not a wizard.
- A working number the same day you say yes.
- Start with everything on "ask me first".